EDM Field Service Engineer

 

The Service Engineer reports to Service Manager and is responsible for traveling to customers to service and install machinery.

Responsibilities:

  1. Travel to customers' facilities to install, service and perform basic training on all company machinery.
  2. Troubleshoot both electronic and mechanical problems that can occur on-site by using proper basic testing equipment (i.e. multimeter or oscilloscope).
  3. Examine customers’ complaints regarding equipment malfunction and service issues, and communicate with customer and internal management regarding technical analysis and determination.
  4. Document all work done in a legible and technically sound manner.
  5. Submit both service and expense reports for reimbursement.

Qualifications and Skills Required:

  1. Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
  2. Self-motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.
  3. Possess technical curiosity and ability to diagnose and solve production issues.
  4. Detail-oriented and able to get work completed in a manufacturing environment.
  5. 2 year Electronics degree.
  6. 2+ years experience repairing CNC equipment. EDM experience is a plus
  7. Must be able to travel up to 80% of the time.

For consideration please mail or email a copy of your resume to:

(No interviews will be scheduled without prior receipt of a resume.)

EDM Systems

Service Manager

933 Meacham Rd

Statesville, NC 28677

Bobmassei@edmsystems.com